TERMS AND CONDITIONS

By placing an order on this site you are agreeing to these terms and conditions. Please read them carefully. Under English law, we may not enter into a contract with any person under 18 years of age. By placing an order you declare that you are at least 18 years old.

Your Statutory Rights
The contents of our terms and conditions detailed below do not affect your statutory rights in any way.

Our website
We reserve the right to change any of the contents of any part of this site, including these terms and conditions, at any time and without notice.

Delivery Area
Please see our delivery section Learn more...

Pricing Policy
We make every effort to ensure that the prices within our website are correct. Our prices will vary according to weather, seasonality and supply. You are advised to check the prices of our fish on this website before placing an order. If you are forward ordering fish please call us on 01726 861666 for a specific quotation; otherwise we will apply the "days" price on the day of dispatch.

Payment
All orders are to be paid in full prior to the despatch of your fish order. Payment can be made by credit card over the telephone. A credit account is availabe, subject to a completed credit application form. Learn more...

Our Guarantee
We aim to supply fish and products of the highest standard; if you are not happy with the quality of our fish and products, we will refund your money by the same method as payment was received. Whilst we make every effort to remove all bones from filleted fish, please check thoroughly that there are no bones or foreign bodies left within any fillets as no liability will be accepted by the company for any injury or loss as a result of these items.

Return of Non-perishable Items
If you wish to return a non-perishable item for any reason other than it not being of merchantable quality, you may do so at your own expense. We will refund the cost of the item less a handling charge of 10 per cent, as long as the item is returned to us in the same condition as when we sent it to you.

Cancellation of orders
You may cancel your order at any time up to the 9am on the day of dispatch. Any fish that has been sourced specially for you (by prior agreement) will be charged for in full. If we are subsequently able to sell all or part of those items sourced specially we undertake to credit you in full for the value of those items.

Personal Details
We will not pass on any details about you to any person not directly employed by us, unless required to do so by law.

Customer Support
You may call us on 01726 861666 at any time of the day or night; if the line is not attended, please leave a message and we will call you back upon our return. Alternatively you may email us at info@thecornishfishmonger.co.uk

Complaints
We sincerely hope that you never have cause to complain about our service or products. Please telephone us on 01726 861666 and we will do our best to resolve any issues that you may have. We operate a "no quibble" refund policy where our goods or services are found to be at fault.